Questions, answered

What is a rowel?

The small rotating wheel on a spur. Its distinctive shape inspired our name and mark.

Does Rowel make everything in the store?

At launch, we are a retailer of selected partner brands. Each product page identifies its brand. Future Rowel Originals will be labeled separately.

Is everything made in Texas?

No. Our point of view is Texas, while the products come from different brands and places. We identify manufacturing origins only when verified.

Why did my order arrive separately?

Products from different partners can ship separately. Your order updates provide tracking for each shipment as it becomes available.

How do I choose a size?

Use the measurements and fit guidance for that specific product and brand. Fits vary between makers; contact us if the page doesn't answer your question.

Can I return an item?

Review that item's published return terms and contact us to start the process. Wait for the correct instructions before shipping a return.