Shipping policy
Last updated: October 3, 2026
Shipped direct from the makers
Rowel Co. is a curated shop. We do not keep a warehouse. Every item ships directly from the independent maker or brand that made it, to the address you give at checkout.
- Separate packages. If your order has items from more than one maker, they arrive in separate boxes, often on different days, each with its own tracking number.
- The maker's packaging. Items arrive in the maker's own packaging. Return addresses on the box are the maker's, not ours.
Where we ship
We currently ship to addresses in the United States only. Some makers cannot ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii or U.S. territories. If an item in your order cannot reach your address, we will contact you and refund that item.
Knives and blades ship only to buyers 18 or older, and only where the maker and carrier can lawfully deliver them. An adult signature may be required.
Shipping cost
Shipping and handling are calculated and shown at checkout before you pay. The shipping and handling charge on each order includes a flat $13.00 handling fee, which covers order processing, coordinating shipment with each maker, tracking and customer support. The handling fee is part of the shipping line at checkout. It is not refundable once the order ships, unless the item arrived damaged, defective or wrong. Any free-shipping offer applies only as stated in the offer.
When your order ships
- Each maker prepares and ships on its own schedule. Most orders leave the maker within a few business days. Made-to-order, personalized or hand-finished items take longer; when that applies, the product page says so.
- When an item ships, you receive an email with the carrier and tracking number.
- Delivery dates shown by carriers are estimates. We cannot guarantee delivery by a specific date, including for holidays. If you need something by a date, order early or email us before you order and we will tell you what we know.
- If we learn that an item will be delayed, we will tell you and give you the choice to wait or cancel that item for a full refund.
Lost, late or damaged packages
- If tracking shows delivered but you cannot find the package, check with neighbors and your building's mail area, then email us within 7 days of the delivery date.
- If an item arrives damaged, defective or wrong, email us within 7 days of delivery with your order number and photos of the item and the box. Please keep the packaging.
- We work with the maker and the carrier to make it right: a replacement where available, or a refund.
Title and risk of loss pass to you when the carrier delivers the package to your shipping address. Please double-check your address at checkout; if a package is returned because the address was wrong, return shipping may be deducted from any refund.
Address changes and cancellations
Email us right away. If the maker has not shipped yet, we can usually change the address or cancel. Once an item has shipped, we cannot redirect it.
Questions
Email cinderandcrown@gmail.com with your order number. Rowel Co. is a trade name of Cinder & Crown Creative LLC, 2016 W Colorado Blvd, Dallas, TX 75208, United States.