Refund policy
Last updated: October 3, 2026
14-day returns
You may return most items within 14 days of delivery for a refund to your original payment method.
To qualify, an item must be:
- unworn, unused, unwashed and unaltered, with no scent, wear, creasing or marks;
- in its original condition and packaging, with all tags, boxes, dust bags, papers and accessories;
- for hats, returned in a box that protects the crown and brim (hats crushed in transit cannot be accepted);
- for boots, tried on indoors only, on a clean surface, with clean soles.
How to return (please email first)
Every item ships from its maker, and returns go back to that maker, not to us. Please do not send anything to our address.
- Email cinderandcrown@gmail.com within 14 days of delivery with your order number and the item(s) you want to return.
- We reply with a return authorization and the maker's return address and instructions.
- Ship the item with a trackable service and send us the tracking number. Returns sent without authorization, or to the wrong address, may not be accepted.
Return shipping
Return shipping is paid by you, unless the item arrived damaged, defective or wrong. In those cases we cover the return, or we refund or replace the item without a return if the maker allows it.
Refunds
- We issue the refund after the maker receives and inspects the return. We email you when it is approved.
- Refunds go to your original payment method. Your bank or card issuer may take several business days to post it.
- Original shipping and handling charges are refunded only if the item was damaged, defective or wrong.
- Items that arrive used, damaged by the customer, or incomplete may be refused or receive a partial refund. We will tell you before we do either.
- If you paid with a gift card, that portion is refunded to a gift card.
Exchanges
Because each maker ships separately, the fastest way to get a different size or color is to return the item for a refund and place a new order.
Final sale (not returnable)
- Items marked "final sale" on the product page.
- Personalized, custom, monogrammed or made-to-order items.
- Gift cards.
- Pierced earrings, for hygiene reasons.
- Knives that have been used, sharpened or removed from protective packaging.
Final-sale items that arrive damaged, defective or wrong are still covered. See below.
Damaged, defective or wrong items
Email us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement where available, or a full refund including shipping. If a maker offers a warranty, we will also help you make a warranty claim after the 14-day window.
Cancellations
You can cancel within 15 minutes of ordering from your order status page or account, where that option is shown. After that, email us right away: if the maker has not shipped yet, we will cancel and refund in full.
Gifts
If the item was marked as a gift and shipped directly to you, email us with the order number. Once the return is approved, the refund goes to the original buyer's payment method.
Late or missing refunds
If you have not received a refund 10 business days after we emailed approval, check with your bank or card issuer first, then email us. Please contact us before opening a dispute with your card company; we can usually resolve it faster.
Contact
Rowel Co. is a trade name of Cinder & Crown Creative LLC, 2016 W Colorado Blvd, Dallas, TX 75208, United States · cinderandcrown@gmail.com. This is not a return address.